Resident Services Coordinator

Amica Senior Lifestyles

Hamilton, Ontario

RESIDENT SERVICES COORDINATORAmica DundasThe Resident Services Coordinator is responsible for supporting the overall operation and interdepartmental team functioning within a neighbourhood of the community. The position is ‘people intensive’, with a substantial component of the job involving maintaining strong resident/family and team member/volunteer relations.MAJOR DUTIES & RESPONSIBILITIESDevelops and facilitates programs to meet the needs of the residents within the Assisted and Independent Living neighbourhoods ensuring that legislative guidelines and expectations related to retirement and memory care are followed.Organizes, facilitates and tracks in-service and continuing education programs for Team Members.Manages the Resident Care Partners in the neighbourhoods to ensure resident care, monitoring and appropriate interaction.Fosters and maintains a strong relationship with residents and their families.Actively participates as a member of a multi-disciplinary management team responsible for resident care and services by:interacting with Wellness team to update resident assessment and service plans;communicating formally and informally with other department heads as part of the management team; andpromoting collaboration with members of the multi-disciplinary team to ensure all resources are available and accessible to residents.Ensures the integrity, accuracy and timely completion of resident records, reports and assessments.Retains and enhances Amica’s culture and values in every interaction.QUALIFICATIONSEducation:Diploma from a recognized college related to social services, healthcare or gerontologyLicense/Designation:First Aid and CPR certifiedExperience:Three (3) years’ experience working with dementia, including Alzheimer’s and other aging illnesses in a healthcare settingTwo (2) years organizational management experienceKnowledge:Seniors’ care, aging, dementia and diversityHealthcare issues and memory care servicesLeadership best practices and principlesLegislative regulations and policies related to retirement careChanges in mobility of seniors and mechanical lifting devicesCompetencies, Skills & Abilities:Ability to supervise staff, organize and schedule work functions and motivate a team of professional employeesStrong oral, verbal and interpersonal communication skillsAbility to develop and maintain effective working relationships with a wide variety of peopleExcellent organizational skills and ability to multi-taskAbility to resolve contentious or sensitive issues or situationsExcellent computer skills with proficiency in Word, Excel, Outlook and electronic care systemsAbility to maintain confidentiality of resident informationAbility to work in a flexible environment to meet the needs of the residents, including weekend and holiday coverage, as requiredPersonal Suitability:Demonstrates a strong desire to serve seniors and their familiesOpen, friendly and responsiveAble to apply tact, discretion and sound judgementTrustworthy, hands-on leadShows initiative and commitment to excellenceClient service orientedDesirable Qualifications:Experience with YARDI (electronic care system) preferredNursing and/or memory care background is an assetDegree from a recognized university